FAQ
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
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European shipping should arrive in 2-4 days.
US shipping should arrive in 3-5 days.
International shipping could take up to 7 days.
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Yes, we offer free shipping for ALL orders.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Not at this moment, primarily because we quality check each and every item and believe there will be no need for extended warranty.
In case your notice a defect after the 2 month period, we love our customers and will find a solution to make you happy.
Returns & Refunds
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Yes, if for any reason you are not happy with your purchase we ask you to donate your item/items to a verified charity followed by a full refund amount to your payment method.
If refunds are abused, we will block customer from requesting refunds.
To initiate the refund process, email: info@togevaforeva.com and state your order number in the title.
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A refund request can be submitted within a month after the purchase is made.